Incoming mail handler not creating a ticket

mounika.p

Hi Team,

 

We have configured incoming mail handler for a project in Jira. Tickets are getting created till date. But suddenly we see that 2 tickets dint get created. I am suspecting one issue. 

 

Can we have a jira ticket created from already existing Jira ticket from project A and forward the same mail to project B (which is configured to auto-create a jira ticket in project B via an email)

sachin kumar_04n8kz

Hi Sir  ,

 

in one project mail handler not creating ticket in jira,

 

we are using jira7.0 so please help how we can fix this issue .