Creating a simple workflow from scratch

Question

Hello,

I'm trying to create a simple workflow in JSD where a new case goes:

OPEN...

UNDER INVESTIGATION...

REQUESTED INFO FROM CUSTOMER

ISSUE REPRODUCED

WITH PARTNER

WITH DEVELOPMENT

ON HOLD

NO RELEASE SCHEDULED

RELEASE SCHEDULED

SOLUTION SUGGESTED

INACTIVITY CLOSED

CLOSED

From UNDER INVESTIGATION I have added a transition to each of the statuses below it (I'll refer to them as 'sub-statuses'). I would like any sub-status below UNDER INVESTIGATION to be able to freely be able to move to any other sub-status (as many times as required as we deal with a case).

I think the answer is to choose 'Allow all statuses to transition to this one' for each of my sub-statuses but wanted to make sure this is the right way to do it.

Thanks in advance,

David

IMGS IT · Answer

Hi Manuel,

Thanks for the quick response.

Just want to double check...are you saying that my proposed way of doing the workflow will work?

Thanks,

David

Manuel Bastardo Castellano · Answer

Hi David, if you choose "Allow all...." then the issues can also move from "sub-status" to another "status".