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issue attachments cannot be downloaded nor previewed in the new issue-view

Skip Balk

Issue attachments cannot be downloaded nor previewed in the new issue-view.

The attachments are CSVs and ZIPs (containing CSVs).

The attachments shown in the description and the attachments shown in the comments have the same problem - we seem to have no other option than to switch to the old-view to access our files.

N.B.: This is regarding the cloud-solution

Accepted answers

Skip Balk

We've had this problem ever since the new issue-view was introduced - and a few hours after posting this ticket, it seems to have been resolved.

If anybody fixed it, thanks!

All comments

Andrew_g4chs4

Hi @Skip Balk ,

Could You please check link for attachment files? Maybe it has some strange?

If it for Cloud better to ask support team.

B.R.

Skip Balk

We've had this problem ever since the new issue-view was introduced - and a few hours after posting this ticket, it seems to have been resolved.

If anybody fixed it, thanks!

Vinothkumar Velusamy

i have almost 400 attachments in the ticket and when i download, it pulls up only 200 images and the rest does not downloaded at all. any restrictions ? or how can i resolve this issue?

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