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Closing a cloned ticket automatically

Pablo Aschieri

Hi! Let´s suppose that I have two different projects: A and B. Some of the A´s tickets are cloned to the B project, where all the work is registered.

Once I close the B ticket, is there a way in which the A ticket is automatically closed?

Thanks!

Accepted answers

All comments

Joe Pitt

Not out of the box. You may be able to write a script or find a plugin. You would also need to provide for the possibility not to close it

Krishnanand Nayak

if there is a link between the two tickets, you can add a post function to transition the linked issue.

Pablo Aschieri

I´m sorry, but what do you mean by a link in this case? Also, I understand that post function doesn´t allow to close a ticket.

Krishnanand Nayak

Here is an example of the link:

if this exist then you can use a scripted post function to transition linked issue. here is an example of the scipt:

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.jira.issue.link.IssueLinkManager
import com.atlassian.jira.issue.link.IssueLinkTypeManager

def userManager = ComponentAccessor.userManager
def anuser = userManager.getUserByKey("anuser")

def issueManager = ComponentAccessor.issueManager
MutableIssue issue = issueManager.getIssueByCurrentKey("JRA-1")

//We are going to need the issueLinkManager and the issueTypeLinkManager
IssueLinkTypeManager issueLinkTypeManager = ComponentAccessor.getComponent(IssueLinkTypeManager)
IssueLinkManager issueLinkManager = ComponentAccessor.issueLinkManager

//We need two links, one for our outwardLinks, and the other one for our inward link.
MutableIssue outwardLinkTarget = issueManager.getIssueByCurrentKey("JRA-3")
MutableIssue inwardLinkTarget = issueManager.getIssueByCurrentKey("JRA-4")

def linkTypes = issueLinkTypeManager.issueLinkTypes
def blocksLinkId = linkTypes.find { it.name == "Blocks" }?.id

//This is how you create an outwardlink, by setting the second parameter to your other issue
issueLinkManager.createIssueLink(issue.id, outwardLinkTarget.id, blocksLinkId, 1L, anuser)
//This is how you create an inwardlink, by setting the second parameter to your original issue
issueLinkManager.createIssueLink(inwardLinkTarget.id, issue.id, blocksLinkId, 1L, anuser)

More examples here: https://library.adaptavist.com/entity/add-or-update-the-issue-link-for-an-issue-in-jira

Alejandro Alvarez_43rkzc

Hi @Joe Pitt !

Has there been any improvement in JIRA Automation regarding this topic? My need is exactly the same described in this open thread. I have two tickets with a "Cloned" link. Once I transition one ticket, I would like to transition the cloned one.

Is there any plugin that you know that can do it?

Thanks in advance!

Joe Pitt

Not that I'm aware of.

Paulo Almeida_b7chco

looking for the same, strange, seems sucha normal user case for automation, closing tickets in chain