Restrict / not visible request for some customers in same project

Magnus_5js2vt

I have created a number of different request , I would like to hide or not visible some request for some customers in same project.

 

Example 

Customer A - > can see request a.b,c ,d

Customer B -< Shall only see request a,b,c    NOT d

 

How do i solve this ?

We have some add-ons Deviniti Extension for JSD, Jira workflow toolbox, My request extension for JSD

 

Petter Gonçalves

Hello Magnus,

unfortunately, it's not possible at this time to restrict request types per customer organization/groups in the customer portal.

We have a feature request about this here:

- Customize the request types available by customer groups in Customer Portal.

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

For now, the only functionality I was able to achieve that is kind of similar to what you are looking for would be to automatically close a determined issue IF the domain/organization of the customer is not the one expected for that specific request type.

Explaining better:

1 - You can use the Domain of the reporter custom field to collect the customer domain in the ticket

2 - Configure an automation rule that will check if the domain of the reporter is the one(s) you expected

3 - If it is a different domain, the automation rule will move the ticket created directly to a "refused" status, where no actions will be taken. Optionally, you can set the automation rule to add a comment with the reason it was refused.

For more details about the mentioned workaround, you can check the answer below:

Auto-Transition Issue on Creation Based on Reporters Domain

Let me know if you still have any questions.