Send an email if issue is not assigned for a wile

Ahmad_pixw4b

Hello

Can I set something in JIRA service desk that will send a notification emails reminds Agents (or maybe other jira users as well), if an issue is submitted by a customer and has no agent's action to set an assignee for this issue for X period of time

eg. issue is submitted but no Agent assign this issue for last 24 hours.  A reminder email is required for this issue to be sent to All Agents.  

Jack Brickey

You need to set up an SLA and use Automation for when it breaches. If you need assistance  this LMK or check the documentation on setting up SLAs and Automation.