nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Edit Workload

Marcin Kazimierczak

Hello

Can I edit default Workload in Jira Service Desk, f.e. color, labels, hint information?

Accepted answers

Angélica Luz

Hi Marcin,

The workload, the same as satisfaction, requests deflected and resolved are system reports, so it's not possible to edit the JQL or customize it.
You can find more details on the documentation below:
- What are default reports?

Regards,
Angélica

All comments

Angélica Luz

Hi Marcin,

Regards,
Angélica

Marcin Kazimierczak

Thx

Marcin Kazimierczak

Where I can find information (details) about this progressbar? I ask because if I click I go to the other window with the filter (user + unresolved + project name) and if I summary breaches SLA this number is other ?

Angélica Luz

This progress bar includes all unresolved tickets, so when you click on it, it will show any ticket, breached or not. Currently, it only shows this information, the total of unresolved tickets and how many of them are breached and not breached.