Attachment field in screen doesn't permit to share with customer

Luca Deboli

Hi to all,

i've configured a transition screen with the Attachments system field among the others.

Unfortunately, when the agent add an attachment in the transition screen, it doesn't show the options "share with customer" and "add to issue only" that come up using "more-> attach file" or straight in the attachments filed viewing the issue.

is this behaviour correct?

 

Miguel_Lobo

@Luca Deboli did you resolve this issue?

I'm having the same behaviour. It would be nice to know a solution for this.