Service Desk Portal won't render

Question

We upgraded our JIRA to the latest version and everything works except our Service Desk customer portals.  They come up blank, not rendering.  I see the following error in the console:

https://xxxxx.com/s/83e69c5529eb23c52ec76e38d4313718-CDN/ehtk0w/802002/b6b48b2829824b869586ac216d119363/24457da8dc308c84ad6a8a7c0fd0b71e/_/download/contextbatch/js/
com.atlassian.servicedesk.frontend-webpack-plugin:17,
com.atlassian.servicedesk.frontend-webpack-plugin:20,
com.atlassian.servicedesk.frontend-webpack-plugin:11,
com.atlassian.servicedesk.frontend-webpack-plugin:62,
-customerportal,
-com.atlassian.analytics.analytics
-client:js
-events,
-com.atlassian.servicedesk.frontend-webpack-plugin:12,
-browser-metrics-plugin.contrib/batch.js?locale=en-US

I've read that others had issues with incompatible plugins with Service Desk upgrades.  How can I tell which plugin I should remove?  Or does anyone know what I can do to get these portals to work????

Xavier_v2dw4s · Answer

Hello @Jennifer McMaster , @Alexis Robert I have since some weeks the same problem in our dev environment. I create a ticket in a specific workflow, and the page didn't render on customer portal. When changing the workflow to a default workflow, the ticket is well render. After some investigaton, I look for that code which produce the error: [...] ,"optionPanels (common) --- > only on my worflow ":[{"params":{},"key":"com.atlassian.servicedesk.frontend-webpack-plugin:portal-approval-statuses-webpanel","html":"nn

n

n"}]," [...] Disabling plugin didn't fix issue...

Alexis Robert · Answer

Hi @Jennifer McMaster ,

it might be because of a faulty addon as you mentionned. I would advise disabling your addons one by one to find which one is breaking your portal.

You can find the procedure to enable/disable addons here.

Let me know if this helps,

--Alexis