Excel connector add-in doesn't appear in Excel

Ovidiu Vasilescu

Hello,

 

We just installed Excel Connector trial for our JIRA instance and I'm trying to get the add-in visible in excel.

Are there any known problems having it show up? I can see it installed in control panel / uninstall but if I go to ../root/Office16/ADDINS it's not there. When booting up excel it also doesn't appear even though both Developer and Add-Ins are ticked for the ribbon display. I also checked to see if it's in the Disabled items but there's nothing there.

One other thing, I'm not an admin on my PC, I had IT install this for me and they ticked the box "install for all users", but my user is not an admin itself.

 

Any ideas?

Thanks,

Ovidiu.

Maciej Kucharek

Hi Ovidiu!

I see you've already opened an issue on our issue tracker: https://bitbucket.org/apdc/excel-connector-for-jira/issues/93/excel-addin-doesnt-appear-in-excel-after.

Let's discuss it over there and I hope we'll find a solution quickly