Emails sitting more than 15 minutes in the mailbox before added to Jira.

Question

I have replied back to the Jira Email and that email is sitting in the email box for more than 15 minutes before added as a comment.

Which wastes lot of Organization Time.

How to reduce the time. Can we set that email should not sit more than 5 mins in the mail Box.

For your Info, There are no Mail left in the Mail Queue. and my Error Queue is empty

Madhu_Mullangi · Answer

I am on 7.11.2 version. My emails are sitting in the mail for around 20-30 mins.

JP _AC Bielefeld Leader_ · Answer

Hi,

which Jira version are you using? If you're on Jira 8 do you have batch notification enabled?

Best

JP

Madhu Reddy_u009vn · Answer

Hi @Andrew

I have checked the mail Handler and the delay time is 1 minute for my Handler.