Get Default Reports

Alejandro Sebastian Iniguez Torres

I have a sample project of type "Service Desk"

I have created new SLA in line of the customer's requirements, and I have deleted the two standard SLA (time to first respond, time to resolution), since I need them to be in a different language.

I have seen that my default reports have been affected by this and I have even lost the report SLA Goals.

How can I revert this, and get details of the standard reports configuration so I can put the actual reports back to defaults?

Thanks

Angélica Luz

Hi Alejandro,

Welcome to Atlassian Community!
The default report SLA Goals has been deprecated and is no longer available in Jira.
To replace this report, the new projects now have "SLA success rate" that uses "% met" custom report series that shows the success rate of SLA metrics and goals. On this new report, you can adjust the date range, export as CSV and customize it to show the series you need.
To create this report, you can follow the steps below:

1. Click New report
2. Add a name for the report.
3. Click New series.
4. Choose a % met Series. It will look like: ‘SLA name - % met’.
5. (Optional) Choose an SLA goal to only count SLAs that match the goal.
6. Finish adding the series.
7. Save the report.

Please, give it a try and let us know how it goes.

Regards,
Angélica