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Some of the users are not able to create an issue in jira

ShamhoonJ

The user is able to authenticate , fill in the details for the task and when they click submit no error message displays but it keeps spinning.

I am new to jira and looking for help how to start troubleshooting this issue.

Accepted answers

ShamhoonJ

It was a user issue.

All comments

Felipevsw

This documentation is a good start: Managing Global Permissions

After take a look at this one: Managing Project Permissions

Jobin Kuruvilla [Adaptavist]

They must have the permissions or else they wouldn't be able to enter the details for creating the task. Check your logs. I am guessing you will find some error there!

Chung Park Chan

Is there any third-party plugin? Try run Safe Mode and see if issue persists.

vkharisma

+1 to Jobin, there must be something in the logs.. Additionally, is this only affecting one user or some users?

ShamhoonJ

It was a user issue.

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