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How to save pads (#) in email templates

Javier Carrasco_c6oogk

Good morning, I am doing an integration between JIra and another tool by email. One of the requirements is that we send in the subject and in the mail body words between # as for example / ## CAUT-IN550332 ## /. The velocity interprets it to me as a comment and it does not paint me anything, how can I save # and that it does not interpret me as a comment
I would also like to see how I can delete the phrase NOTICE JIRA of the mail subject from the notification.

Accepted answers

Nic Brough -Adaptavist-

From memory, you can escape hashes in velocity - use # instead of #

So, /## CAUT-IN550332 ##/ would be /## CAUT-IN550332 ##/ in the velocity file.

The subject prefix of emails is set in the email settings under the mailserver settings in the admin area.

All comments

Nic Brough -Adaptavist-

From memory, you can escape hashes in velocity - use # instead of #

So, /## CAUT-IN550332 ##/ would be /## CAUT-IN550332 ##/ in the velocity file.

The subject prefix of emails is set in the email settings under the mailserver settings in the admin area.

Javier Carrasco_c6oogk

Thanks has worked correctly.
I still can not see where to modify the prefix in the subject of the mail.

Nic Brough -Adaptavist-

Go to Admin -> System -> Mail -> Outgoing mail and look for the "prefix" field

Javier Carrasco_c6oogk

Thanks I have found it. You know, if there is a way to leave that field blank?

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