How to integrate Lotus Notes ticket to JIRA

Question

Hi,

We have users registering the incident/service request tickets in Lotus Notes DB.

As we are moving to JIRA, we want to migrate the old data to JIRA as well as synch Lotus Notes and JIRA for certain period until JIRA is completely adopted by users.

Kindly suggest is there any API that can interact with Lotus Notes to get data real time (or) custom script to be written to download the data from Lotus Notes and uploaded to JIRA.

Nic Brough -Adaptavist- · Answer

You'll need to look at the logs of whatever you've done to set up a send.  Is "fetchnotes" some form of software that reads Lotus and tries to post to Jira?  What does that say when one fails?

https://developer.atlassian.com/server/jira/platform/rest-apis/ is the place to start (assuming Jira Server)

unknown · Answer

Hello  Nic, Sivaprakash Panneerselvam,

We are working with fetchnotes to fetch mail sent to Lotus notes mail box into jira tickets, the issue with that is that it does and doesn't work at times, couldn't find the rule on why it works or fails, Lotus is difficult to work with, wondering if you would have a different advice today on using REST API?

(now it's Lotus 10, so could be better, slightly even)

Could you kindly direct me to REST API? instructions?

Thanks a bundle.

Nic Brough -Adaptavist- · Answer

Jira has a REST API that you can use to create and update issues with from other systems.

Sadly, from my memory of Lotus Notes, it's pretty much useless at integration (alongside being useless in general), and you'll have to do a LOT of coding and hacking to make it do anything useful.  Your most simple approach to this could well be "load some CSV exported from Notes, tell people that things in Notes will never be read by anyone, and turn off Notes"