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Which Product First

Carl Hertz

As an NPO, we just received a generous donation from Atlassian of multiple JIRA products. We plan on at least using Core, Software, and Service Desk.

My question is, is there a 'best' one to install first from an ease-of-configuration standpoint? Or should we install based on greatest need?

Thanks!

Accepted answers

Taranjeet Singh

@Carl Hertz I would suggest you to install all of them, if they are not costing anything and are a donation from Atlassian.

All of them are equally easier to install and have good Atlassian documentation on installation and troubleshooting guides.

Some useful points for your information:

1. JIRA Software is meant for Agile (Scrum/Kanban) Software Development capabilities.

2. Jira Service Desk is meant for IT Service Management capabilities.

3. If you install JIRA Software first, you can anytime install Jira Service Desk from within the JIRA Software application admin interface, without a separate installer.

4. If you install JIRA Software, you will also have access to JIRA Core projects and features, since JIRA Software is already built on JIRA Core platform.

Hope it helps !

All comments

Taranjeet Singh

@Carl Hertz I would suggest you to install all of them, if they are not costing anything and are a donation from Atlassian.

All of them are equally easier to install and have good Atlassian documentation on installation and troubleshooting guides.

Some useful points for your information:

1. JIRA Software is meant for Agile (Scrum/Kanban) Software Development capabilities.

2. Jira Service Desk is meant for IT Service Management capabilities.

3. If you install JIRA Software first, you can anytime install Jira Service Desk from within the JIRA Software application admin interface, without a separate installer.

4. If you install JIRA Software, you will also have access to JIRA Core projects and features, since JIRA Software is already built on JIRA Core platform.

Hope it helps !

Nic Brough -Adaptavist-

I'd recommend installing Jira Software first, as the installer is a package of Core with Software already installed in it. Then add the Service Desk application from "manage applications" after you've started it up.

Taranjeet Singh

@Carl Hertz Could you please mark my answer as accepted if it helped in resolving your query?

Taranjeet Singh

@Carl Hertz Could you please mark my answer as accepted if it helped in resolving your query?

Taranjeet Singh

@Carl Hertz Could you please mark my answer as accepted if it helped in resolving your query?