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Missing "User Directories" option in Jira Server v8.2.2

Samuel Bartolome

Hi there,

We have upgraded our Jira instance from 8.x.x to 8.2.2 in order to solve the known bug of 'User Directories' missing option even being part of Jira System Administrator and Administrator group. Is there anything I may be missing?
Thanks in advance

Accepted answers

antonio ferruz_rkcyhu

Hello,

This issue was raised to Atlassian support . As usual the support team found out a solution :

Rootcause

The user directory screen is part of the "com.atlassian.crowd.embedded.admin" plugin package. Within your instance this package has been disabled which is why this screen is not enabled either.

Solution

To resolve the issue please;

Backup your database.

Delete the following entry from the pluginstate table.

DELETE FROM pluginstate WHERE pluginkey = 'com.atlassian.crowd.embedded.admin';

Restart Jira.

You should now be able to see the User Directory screen with a system admin user!

All comments

PVS

Hi @Samuel Bartolome

This link is helps you

https://community.atlassian.com/t5/Jira-questions/Missing-quot-User-Directories-quot-option-in-Jira-Server/qaq-p/1025647

Samuel Bartolome

Hi @PVS

Already checked that option, even removing and adding me back on. The issue still persists.

Thanks for the quick advise anyway

antonio ferruz_rkcyhu

Hello,

This issue was raised to Atlassian support . As usual the support team found out a solution :

Rootcause

The user directory screen is part of the "com.atlassian.crowd.embedded.admin" plugin package. Within your instance this package has been disabled which is why this screen is not enabled either.

Solution

To resolve the issue please;

Backup your database.

Delete the following entry from the pluginstate table.

DELETE FROM pluginstate WHERE pluginkey = 'com.atlassian.crowd.embedded.admin';

Restart Jira.

You should now be able to see the User Directory screen with a system admin user!

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