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Broken formatting in Zapier's forced transition to new Jira Software App

Leslie Montgomery

My assignee/reporter contacts aren't working and now the Description formatting is messed up. None of the code works anymore.

Once a request is submitted through an outside form, Zapier creates an issue and build the project information in the Description. If you try to edit anything in JIRA after, it turns into a full block of shit.

Block of shit w/broken formatting:

Screen Shot 2019-06-26 at 10.21.20 PM.png

What it should look like:

Screen Shot 2019-06-26 at 10.21.31 PM.png

Accepted answers

Leslie Montgomery

An interim fix we found is to Clone the ticket and delete the original.

It converts all the markdown text and retains formatting.

All comments

Rémi Tuyaerst

I have the exact same issue ! Very frustrating !

Luke Paverd

I had the same issue and the solution was to use the formatter action by Zapier. It comes in as Markdown from Jira, so you can use Markdown->html formatter action to format it nicely. AwesomeScreenshot-zapier-app-editor-63241920-nodes-64514044-fields-2019-08-14_9_37.png

Leslie Montgomery

An interim fix we found is to Clone the ticket and delete the original.

It converts all the markdown text and retains formatting.

Leslie Montgomery

FOLLOW-UP FIX:

Switch to Old View
make an edit in the ticket
Switch back to New View (remove " ?oldIssueView=true" in the url)

Voila

justindocforce

Can we remove this being marked as a resolution? This isn't a resolution, the bug is still a problem.

I also can't get my text even to format properly at all.

Alfredo Piel

You can automatically append something to the description everytime the Issue is created using JMWE.