time to resolved an issue

Question

Hi everyone

i just want to ask , is there a way to make the time to resolved an issues appear to the users  .

for example the issue created at 22/06/2019

the resolved date 30/06/2019

the time to resolved is 8 days

is this possible ?

Norah Almutairi · Answer

hi @PVS

thanks , but i didn't found the SALa setting on jira server .

and the gadget doesn't really help , i need the the value to be inside each issue .

PVS · Answer

Hi @Norah Almutairi

Using SlA its possible in JSD Refer this link

https://confluence.atlassian.com/servicedeskcloud/setting-up-slas-732528967.html

https://confluence.atlassian.com/jirakb/how-resolution-time-is-calculated-278072482.html