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Link issue button not working

unknown

I can see the button to link an issue with another ticket, but when i click on it, nothing happens.

Also, i used to see some "+" sign in all my tickets to link sub-tasks to another ticket. I can't see that as well.

I checked the permission also, it is provided to all logged in users. Still none of us is able to use that button.

Could you please suggest me what can i do?

Accepted answers

All comments

Vimalraj

@[deleted]Please check "Link Issues" in project permissions. Please check if users/ groups added to it.

unknown

Yes, its added. Permission is granted to any logged in user. And also it is activated. I can see the button but it is not clickable.

It is working for only one of projects on JIRA and not for any other.

Daniel Cicciarelli

@[deleted]Can you check that you have not got the linked issue field as hidden in your field configuration schema for the project?

If the field is hidden it will not be able to call the object when you click it.

Cheers,

Kerim Incedayi

Same for me. Old view it works, in the new view, it doesn't.

Dave C

Have you hidden the linked issue field? We currently display the button, not the box though. There's a bug raised for it under https://jira.atlassian.com/browse/JRACLOUD-72391.

Kerim Incedayi

Nope. Linked Issue field is visible but it still does not work. It also does not work in the iOS apps. I see the link issue button but clicking has no effect.

Kerim Incedayi

On the layout it was visible but the Linked Issues field was hidden! Thank you @Dave C It is now resolved.

Luc Temmerman

I stiil have the issue. what is the solution ?

working in google Chrome.

Zoran Cikojevic

Same issue here for two older backlogs, the button is visible in the view issue screen, but nothing happens when you click on it.

We have the issue linking turned on, the permissions set properly for linking issues, and the linked issues field is added to the screen.

Any suggestions?

Zoran Cikojevic

So I just noticed something peculiar. I started troubleshooting this problem with the "Where is my field?" functionality on the create issue screen and saw the following errors in the screenshot (this was just after I changed the permissions and associated the field to the screen), the button still was not working after all of this.

Screenshot from 2021-02-17 11-52-53.png

After about ~1hr, I checked and everything started working automagically, and when I did the "Where is my field?" check again I saw everything was ok indeed, even though I made no adjustments in the meantime.

Screenshot from 2021-02-17 13-23-10.png

This led me to conclude that the setting changes I made did not propagate right away as in my previous experiences with jira settings, and it took quite some time for the settings to take effect.

So if you are experiencing this issue, change the settings as indicated, but also wait a bit to make sure the settings propagate! Hope this helps...

OLD Andrii Semitkin (Admin)

I had the same problem and the described solution helped me. I'm also confirming that the change in configuration took some time to be applied, but not too much, maybe 1-2 minutes.

Robert Kneip_9iaic1

I had this same problem and almost tore my instance apart trying to fix it. Before I did that however I went into my Browser settings and cleared all history cookies session information etc. In Google Chrome Reset to Default all settings. That's what is was.

Turn off all pop up blockers and reset browser settings in Chrome! No idea how or why but that was it for me.