nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How to send confirmation mail to reporters?

Fayaz Abdul_36gnrz

Hello team,

Am trying to send confirmation mail to Reporters who are created issue in a project just like service desk projects.

In our scenario(Jira software project), when anonymous user sends an email to mail, an issue will creates after creating user and send a mail to user that they created but not issue created confirmation mail.

Thanks in advance,

Fayaz

Accepted answers

All comments

Jack Brickey

with JSD the user creating an issue is a Customer (user) so there is an address to send the response to. In JSW you have to set up a default user as the reporter of all issues.

Fayaz Abdul_36gnrz

Hi @Jack Brickey ,

weird, how to set a single user as reporter for all issues.Issues in a project are created by number of users.

I will repeat my query, how to send confirmation mail to reporter when issue created?

Thanks and regards

fayaz

Jack Brickey

In Jira Software you control email notifications under project settings > notifications. Ensure that the reporter exists in a role that is listed under the Create event. If the reporter isn’t there then they must be added to the appropriate role.

Fayaz Abdul_36gnrz

Hi @Jack Brickey

Reporter exists in a role in notifications but not getting notifications.

Thanks

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira

mail-handler

jira-server