How scalable is Jira Service Desk, Server/data center version

Question

Hello,

I am just looking online about Jira service desk Server/Data center version and how scalable it is/ the limitations. I can't really seem to find anything that relates to those versions, only cloud.

The sort of things I am looking at are:

- Number of handlers, is there a limit? Does the amount of handlers effect the performance?  (roughly between 700-800 handlers on out JSD)

- Numbers of users on the system

- Number of users not currently using the system, is there a limitation on this and will it effect performance if we have lots of inactive users?

- How many tickets can be raised concurrently?

- How many tickets being updated concurrently?

Any responses will be greatly appreciated and any recommendations more so!

Thanks

unknown · Answer

Hello,

Okay, I shall have a look!

Thanks

elvir.dzeladin · Answer

Hello,

Some of the answers you are looking for may be found on this official page

https://confluence.atlassian.com/enterprise/jira-sizing-guide-461504623.html

Also version 8 of jira does much better then version 7 regarding performances.

https://confluence.atlassian.com/adminjiraserver080/performance-and-scale-testing-967898058.html

Good luck,

Elvir