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Approvers do not receive email notifications

Paul Cudina

I can no longer get email notifications to be sent to the Approver/s. I am suspecting an issue with my notification scheme. Note: emails are being sent to the reporter on 'issue create' no problems. I checked the default rules and sent myself a test email from the approval customer notification, I receive that but not in a real event.

I am only using one notification scheme for all projects. I have notification setup to send to CurrentAssignee/All Watchers/Reporter/Approvers (Customer Field Value) and Request Participants (User Customer field value).

The workflow works fine and as an Approver I can approve requests by accessing the ticket without a problem.

Any ideas?

Paul

Accepted answers

Jack Brickey

Approval notifications are controlled under project settings > Customer notifications. Check to ensure it is enabled.

All comments

Jack Brickey

Approval notifications are controlled under project settings > Customer notifications. Check to ensure it is enabled.

Jack Brickey

Wait...I see you are asking about JSW not JSD so my previous comment is invalid.

Paul Cudina

notifications 1.JPG CHECK. I can also send a test email and it works fine.

Jack Brickey

Ok so this is JSD then. I will move the post to JSD. Given you show it is enabled and a test email works I suggest reaching out to Atlassian Support. I wonder if an update may have broken something in your instance. The other possibility is an addon conflict, are you using any?

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