Upgrade Jira 7.9.2 to 7.12.3 not finding exisitng installation directory

Question

I am trying to upgrade the existing jira instance and it is not finding the existing installation directory.  We are running on Red Hat Linux 7.3.

When I get to this step it finds only opt/atlassian/jira8090 and not the current install we use /opt/atlassian/jira

Existing installation directory:

[/opt/atlassian/jira8090]

I was able to successfully upgrade the test system with no problem but in production it is not working and there are no errors.

candaceannwarren@yahoo.com · Answer

Thanks so much for the reply.  I actually did check that already and that is not the issue.

Aswin Achuthan · Answer

Check for folder permission and what user you are installing as