After confluence migration to different server, I cannot get into confluence

Question

Please help me!

We need your support desperately. Please help us.I want explain in details.1. I restored confluence home directory./var/atlassian/application-data/confluenceI restored mysql database like this:2. I restored mysql dump:mysqldump -u root -pF2k-b6N-Kn6-BeQ confluence < confluence.mysql.data3. I restarted confluece4. I tried to login confluece.I typed in user name and password.thenThe following error(s) occurred:

* Please re-enter your login details and type in the word below.
* The following error(s) occurred:

* Please re-enter your login details and type in the word below.
* user name:
* pssword
* CAPTCHA image on the screen.
* I typed CAPTCHA

After I typed enter key,Screen asked me same input data such as user name, password and CAPTCHA all over again.I provided again, same thing is happening.
please help us. we need your vender support desperately.Thanks

Nic Brough -Adaptavist- · Answer

If you can't wait for support, read the log file (they're going to ask you for it anyway).  That will almost certainly tell you what is wrong with it all.

Kay Brown · Answer

Hi David,

You can contact support here:  https://support.atlassian.com/customer/servicedesk-portal?utm_source=landingpage

Regards,

Kay