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Integrating Bitbucket to jira - error received

Bethan Jones

Hi there

We are struggling to connect our Bitbucket instance to a Bigpond Jira Instance. The accounts are owned by different companies, however the person attempting the integration is an Admin on both bitbucket and jira accounts.

The error message they are getting on the Jira DVCS Accounts screen is

Invalid credentials, please create the connection again

Has anyone come across this?

thanks

Accepted answers

Eric Henry_s2gmfr

@Bethan Jones - Are you using Server or Cloud Jira/Bitbucket?

All comments

Eric Henry_s2gmfr

@Bethan Jones - Are you using Server or Cloud Jira/Bitbucket?

Michael Black_8b59sy

Hi @Eric Henry - I've been working on getting these instances connected, both Jira and Bitbucket are Cloud

Eric Henry_s2gmfr

Hi @Michael Black , there aren't any known issues in connecting Bitbucket Cloud to Jira Cloud, so it's probably best to create a support ticket at https://support.atlassian.com/contact/#/. Choose "Technical issues and bugs", "Bitbucket" and "Cloud". This way we can get some more details to debug the problem.

I'll be watching for the ticket to come through.

Michael Black_8b59sy

Thanks @Eric Henry, I've created a support ticket!

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