How to Control who gets added as a Customer on Jira Service Desk Project

Question

Hi all,

This will be my first post in this community.

How can I stop foreign email accounts that send emails to the linked Email account for Jira Service Desk  from getting automatically added as customers.

Under Project Settings > Customer Permissions

I have configured Who can access the portal and send requests to Project as Customers my team adds to the project

Tarun Sapra · Answer

Hello @Protus

You can choose the customer permission from the Jira service desk global configuration, you can choose "No" for 1st option and then "yes" for second option. So that customers can create requests from portal or sending emails but only your team will be creating the customer account and not the customers themselves.