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Jira ServiceDesk Approval API

Will Balson_xhu114

I'm trying to develop some automation to approve ServiceDesk tickets from Slack using Workato. I'm referencing the documentation on ServiceDesk API here: https://docs.atlassian.com/jira-servicedesk/REST/3.11.2/#servicedeskapi/request/\{issueIdOrKey}/approval-getApprovals

We have Workato connected to our development instance of Jira Server using basic authentication to a service account. When I try to use the ServiceDesk API above to approve a ticket, it gives the following response

{
"errorMessage": "You don't have approve permission.",
"i18nErrorMessage": {
"i18nKey": "sd.approval.error.approve.permission",
"parameters": []
}
}

Which makes sense, because the service account isn't the approver. How can we allow the service account to approve on behalf of the approver?

Accepted answers

Will Balson_xhu114

I was walked through a way to do this by authenticating with OAuth 1.0

All comments

Will Balson_xhu114

I was walked through a way to do this by authenticating with OAuth 1.0

Albus Dumbledore_a55a40

How did you do it? I'm getting the same error even through OAuth.

Will Balson_xhu114

@Albus Dumbledore , are you including the user_id parameter in requests? Also, are you using this same approval API? Have you successfully tested impersonating a user with a different API call?

Niharika Sarabu

@Will Balson , we are trying to resolve the similar issue. Can you please provide me the details of authentication you did if it is from workato or Jira and steps to achieve this.

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