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Slack Panel Questions and Issues

Dina Misener

I just integrated Slack and Jira. It appears to be working, however under any issue, the Slack panel shows and there is a constant spinner. The person and the gear icon do not work. I am on Chrome and in the devtools, there are a few script errors when I click on this icons.

Also, what is the "Mentions of this issue"? What should I expect to see? Is there any documentation.

Thank you.

Screen Shot 2019-06-20 at 8.59.39 AM.png

Accepted answers

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unknown

Which add-on did you use? You can usually find an app's documentation in the Atlassian Marketplace on that app's Support page.

For example, on this Slack/Jira app, the documentation link is under the Vendor Support Resources section. You might see something similar for your app.

https://marketplace.atlassian.com/apps/1216557/slack-jira-integration?hosting=cloud&tab=support

Dina Misener

Thanks, but we are not cloud based. This is the add-on and I did see the documentation section, but is definitely not as extensive as the cloud based:

https://marketplace.atlassian.com/apps/1220099/jira-server-for-slack-official?hosting=server&tab=overview

Daniel Eads

Hey Dina,

Are you able to post the output of errors from the devtools console? The Server integration requires ports to be open outbound to fetch information from Slack. I'm hoping with some details on the errors we can track this down for you!

The "mentions of this issue" is intended to show you channels where someone has posted the issue key for this issue and triggered an unfurl of the issue details in Slack. What you've got in your screenshot ("none so far") is expected if the issue hasn't been mentioned in a channel yet.

Cheers,
Daniel

Dina Misener

Here is two errors I see, any help is appreciated. We do not block any outbound ports at this time.

Thank you.

Luiz Silva

Hey, Dina.

By the error message, it seems something wrong is happening when the integration tries to read cookies. We use cookies to store some transient user preferences.

Please, check the following:

If the error persists if you use a "clean" session, such as using Chrome's incognito mode.
If the error persists if you use another browser.

One possible cause is if another plugin or Chrome extension is injecting a library that conflicts with the one we use.

Could you please go to the problematic page, open the DevTools' Console, and type the commands below, one at a time?

Cookies;
Cookies.set('SOME_VALUE', true);
Cookies.get('SOME_VALUE', true);

Remember to press Enter/Return after each one of them. You should see something like this:

Screen Shot 2019-08-07 at 2.01.21 PM.png

Please, let us know the results.

Luiz Silva

Issue Mentions feature

Regarding the "Mentions of this issue" in the sidebar panel, it shows how many times the integration has captured keys or links to the current issue in Slack messages, with the possibility of listing the actual messages.

Note that:

It does not search Slack for references since there's no such API for that. The bot records mentions in channels it participates.
The integration checks your Slack permissions when listing those mentions, so you need to have linked your Slack account and have access to the channels where the mentions were made.

How it works

Make sure the integration is properly set up, you have linked your Slack account in Jira, and the bot is in your channel, then mention an issue there, like this:

Screen Shot 2019-08-07 at 4.29.54 PM.png

Note how the bot replies to your message with the issue details. This feature is called unfurling and it also tells you whether the integration is fully set up.

Now, if you refresh the issue view page in Jira, you should see the captured mention there, like the image below:

Screen Shot 2019-08-07 at 4.30.08 PM.png

Finally, clicking on the mention link, a dialog will popup listing the mentions as follows:

Screen Shot 2019-08-07 at 4.30.16 PM.png

In that dialog you can click the links to navigate to Slack, specifically to the message author, workspace, and channel, respectively.

Clicking on the message date/time will take you to the actual message.

You can also delete the mention by moving your mouse over that line and clicking the X icon at the right.

Luiz Silva

After an internal investigation, we found there's a browser compatibility issue with the current release of the integration.

We have it fixed internally and the released planned for early next week.

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