Hello after update to latest Version 4.2.2 we can't create any issues form the Service Desk screen the Google Chrome tells me that reason key "sd.validation.request.creation.failure.required.field" but i haven't create any requierd fields.
@henriklemlog Have you checked field configuration ,checked if required field is hidden? Summary also required filed.
Hi @henriklemlog ,
Please check "Workflow -> Create transition -> Validators" and also take a look at customer portal request type screen from "project settings -> request types -> edit fields".
Regards
Please check the request form and field configuration, May be some required field removed from request form or some field made required in field configuration.
Thanks for your answeres i checked both no required fields in request form.
If I want to create a ticket via jira this will not work either.
@Suresh Sakhare Yes i checked the field configuration also Summary is required.
Do background reindexing, May be it will resolved your issue.
@Suresh Sakhare after background reindexing the problem is still there
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