Anyone written a utility or add-on to text msg (SMS) notify agents when a request is submitted?

Question

We recently migrated to Jira Service Desk with about 25 agents.  Was looking through the KB on notifications and did not find any references to send a notification to agents via SMS.  (Just plain SMS with maybe an embedded link to the service request. Has anyone developed an add-on or script to msg agents a notification when a request is entered instead of only notifying agents via email?

#sms #notifications #JiraServiceDesk

--TIA

Tim Eddelbüttel · Accepted Answer

Hello Cacile,

thats the only example that I know and it uses Twilio and to a call with issue details:

Code: https://bitbucket.org/adamhynes/service-desk-automation-demo-for-atlascamp-2015-demo/src

Presentation: https://de.atlassian.com/atlascamp/2015/archives/build-amazing-add-ons/jira-service-desk-scale-your-team-with-build-it-yourself-automation-rules

Hope it helps.

Kind Regards,
Tim

unknown · Accepted Answer

Hi Cecile,

There are multiple apps in the marketplace that can send sms messages on issue creation:

* https://marketplace.atlassian.com/apps/1215460/automation-for-jira?hosting=cloud&tab=overview
* https://marketplace.atlassian.com/apps/1215700/notifications-for-jira?hosting=server&tab=overview