Users can't create issues

Question

Hi,

our users can't create issues, they obtain this message: "Parece que no tienes acceso al centro de ayuda. Si es posible, por favor, intenta contactar con nosotros de otra forma."

Yesterday, we renew our licence of Service Desk and today we have set the Licence key.

How can we solve this problem?

Many thanks in advance.

Regards.

Extra info:

SEN-11992217

http://support.miotek.es

Alberic Sevilla · Answer

Hi Sravya,

we have discovered the solution.

It was in the roles of the user, they have been removed of "Service Desk Team" role.

Then, you can close this issue.

Many thanks.

Regards.

unknown · Answer

Hi @Alberic Sevilla ,

The error message that you are seeing is: It seems that you do not have access to the help center. If possible, please try to contact us in another way.

I see that there is an Atlassian open ticket on the same https://jira.atlassian.com/browse/JSDSERVER-4136

Hope this helps you.

Thanks,

Sravya