nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Why are my ticket pages refreshing mid comment?

Jon_Fister

Hello all

This never used to happen, and it's the most frustrating thing. While I'm writing up a comment for a ticket (e.g. when I'm testing it) the page will just refresh randomly and I'll lose my comment.

It seems to happen most frequently after I paste an image into the comment, which is even more frustrating because I usually do that when I'm providing evidence of my work at the END of writing up the entire testing comment!

I'm losing so much time to this.

Accepted answers

All comments

Angélica Luz

Hi Jon,

Just for us to better understand and also for us to replicate this issue here, I would like to know more details.
Can you please let us if you are using a next-gen or a classic project?
What is the project type (Software, Service Desk, Business)?
Is this issue happening on the new view or old view?
If the project type is Service Desk, is this issue happening when you are adding a comment on the queue view?
If possible send us a screenshot or a screen recording of when the issue happens.

Once we hear from you we will be able to test here to verify if it's a bug.

Regards,
Angélica

Jon_Fister

Hello!

Next Gen vs Classic: Unsure, I would guess Classic as I haven't specifically opted into any next gen features (except obviously we are using the new JIRA look and feel)

Project type: I believe software. How can I check? I haven't used any other JIRA services so to me it feels like just "JIRA" and going into the help section doesn't provide me any info.

I'll try and get a recording for you soon.

Thank you

Jon_Fister

I got a screen recording of it occurring but this forum wouldn't let me upload a video so I've uploaded it to youtube:

https://youtu.be/wk20XCTu5E0

Angélica Luz

Thank you for the video.
I tried to replicate the issue using the same steps and using Google Chrome and Firefox, but the comment is saved normally.
I trying clicking on "Add" ou using the command to save to comment, but it works.
What is the version of your browser?
Have you tried using another one?
Is there any other user facing this issue?

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