Email Requests in Service Desk not working

Jed Weissberg_wsi0rm

Setup gmail account for inbound service desk but no emails get through

Ran a test of email address in Jira Service Desk/Email Requests and got no errors.

Received email into account from Jira stating email was ready and working

Checked Global Email settings and they are on to pull

Confirmed emails have an issues type assigned

HELP!

Olga Videc

Hello @Jed Weissberg 

First

Have you checked your request type fields? Request type associated with email needs to have Summary and Description filed, otherwise it won't work.

 

Second

Have you checked your customer permissions?

Who can raise a request

 

Also, have you checked this Atlassian documentation on troubleshooting incoming mail?

https://confluence.atlassian.com/jirakb/troubleshooting-jira-service-desk-incoming-mail-790960076.html

BR, Olga