Embedded Widget - Show favourite KB when users click on widget?

Question

I am trying to figure out how to make specific KB articles be "pinned" to the embeddable widget for Jira Service Desk so users do not have to search to start getting results.

This seems to be possible with other service desk widgets, how come Jira doesn't do this?

Thanks in advance.

unknown · Answer

Hello. This makes the use of the widget superfluous. Users that click a help button expect more than a blank pop-up and required to "know" what to type in. And having a second link with the word "help" complicates matters.

We will be revisiting our use of your products. This is something a number of your competitors have and I suggest that you evaluate the features of your "help" desk widget.

Angélica Luz · Answer

Hi Andrew,

Currently, it's not possible to pin articles on the widget. For now, it's possible to add categories that show on the customer portal for customers to find articles more easily. 
We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-8103
Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica