How to allow Service Desk portal customers access to linked JIRA tickets

Question

I'm trying to allow a customer to access a linked JIRA ticket via a Service Desk ticket. The link has been added and I can see it, so can the customer, but the link isn't a hyperlink for the customer.

When I use the permission helper it shows that the customer doesn't have 'Browse Project' but I can see that permission under 'Service Deks Customer - Portal'.

Is it possible without the customer having a JIRA account?

Thanks

Mujtaba shah · Answer

@Ravi Sagar _Sparxsys_  Thanks for the reply, I'll look into ScriptRunner as we have JIRA cloud.

Thanks!

Ravi Sagar _Sparxsys_ · Answer

Hi @Mujtaba shah

Access can't be given without an account but you can display linked issues' details on the portal. Unfortunately you would need to use an add-on for that. Exocet app can do it for you or ScriptRunner for Jira. Both will let you display additional up to date information on the portal coming from linked issues.

Ravi