nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Getting 500 when clicking on Application links in JIra

Mohankumar Muthuvel

We did the Upgrade both in Jira and confluence and currently facing 500 error while clicking on Application link

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brbojorque

Hi @Mohankumar Muthuvel , can you provide more details. Is there an error stack trace being spit out by the browser?

If so can you include it so we can troubleshoot?

Mohankumar Muthuvel

Hi Brayan,

PFB the error logs.

Cause
Referer URL: https://jira.skava.net/plugins/servlet/applications/versions-licenses

org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'net.customware.plugins.connector.core.applinks.auth.ConnectorAuthenticationProviderPluginModule': Lookup method resolution failed; nested exception is java.lang.IllegalStateException: Failed to introspect Class [net.customware.plugins.connector.core.applinks.auth.ConnectorAuthenticationProviderPluginModule] from ClassLoader [net.customware.plugins.connector.core.core-connector-plugin [207]]
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'net.customware.plugins.connector.core.applinks.auth.ConnectorAuthenticationProviderPluginModule': Lookup method resolution failed; nested exception is java.lang.IllegalStateException: Failed to introspect Class [net.customware.plugins.connector.core.applinks.auth.ConnectorAuthenticationProviderPluginModule] from ClassLoader [net.customware.plugins.connector.core.core-connector-plugin [207]]

brbojorque

Hi @Mohankumar Muthuvel , it looks like there is a problem with an add-on making the application links not work.

Can you look in your add-on list and find any ServiceRocket owned add-on and disable it?

If it does not work, you can disable all the add-ons in the instance and restart it.

Make sure if you are enabling the add-on upgrade it first so it is in the latest compatible version of the add-on.

Mohankumar Muthuvel

Thanks Bryan.. Sure will check.

We did the add-on upgrade first and then proceeded with Jira upgrade.

brbojorque

@Mohankumar Muthuvel , you have to upgrade the add-on again in order to match the application(Jira)'s current version/

Mohankumar Muthuvel

Thanks Bryan

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