How to start using LDAP without Internal directory users losing data?

Kamil Beer

Hello,

I saw a few similar threads, but none with an explicit solution to this problem:

We have 500 internal users and we would like to start using AD for an already existing base of users - these users are the same as in the internal directory. However, it seems that these users (if they have the same usernames in AD as in the internal directory, which is first in the directory order) will lose all their data on where are they assignees, their dashboards and so on - and will be taken as new users.

I am looking for a way to start using users in AD but without losing the data the same users have in the Internal directory (assignees and so on). So far, I didn't find an answer.

What is the proper way to go about this?

Mikael Sandberg

Hi @Kamil Beer

As long as the username is the same in both user directories the assignee data, dashboard owner, etc will not be lost. What they may have to do is setup their avatar again.

I just went through a user directory migration between two AD directories a couple of months ago, and had to use email addresses as a temporary username because we also changed usernames. The only thing that a user had to do after the migration was setting their avatar and changing any JQL queries that used the old username.