Jira automatic attach file

Question

Hi team,

When I create a ticket on Jira cloud, Jira auto create attachment with former user. How can fix it?

Thanks

Son Quach_k09d7e · Answer

Hi Angelica,

That's ok. Thank you so much for your reply

Regards,

Son Quach

Angélica Luz · Answer

Hi Quach,

I saw that you created a ticket with our support related to the same question and they already escalated better investigate, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.
Once the ticket is resolved, feel free to share the resolution with us to help other community members that may face the same issue.

Regards,
Angélica