Why the Customer is not able to see his comments when the status is set to a particular type?

Question

When the status of an inquiry is set to particular type then, the customer will not be able to see the comments he had made in the past. But, he can see the comments put by the service desk agent. The customer has his own log in. What can be the reason?

PS. He can see and edit the comments of other inquiries having different status.

Thomas Magny-Garcia · Answer

I don't remember for the display of the comments. But I have already seen that permissions and user roles have impact on the action (for instance, only a tester can go from Test pending to Test in progress statuses). I thought it should be the same for your issue.
I don't have other ideas (for now !), sorry.

Anand Mutalik_6yqc7a · Answer

Thank you for the suggestion. It didnt help much. The customer can see his own comments when the inquiry has all types of status except one. Is there anything which is controlling the display of the comments because of the particular status?

Thomas Magny-Garcia · Answer

Hello !

Is it possible you have some differences in your comments permissions ?

Take a look at this section.
Hope this may help.