Service Desk automation check user that make a comment

Christos Boutsikas

Hello,

I am trying to create an automation rule which will detect that a comment on an issue has been made by a specific user, to make a transition. The only thing i have already found is that you can detect if the user is agent or customer. Can it be more specific? 

Thank you !

Angélica Luz

Hi Christos,

Currently, it's not possible to add more option in the User type on Automation.
We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-4010

In this case, I would suggest the add-on Automation for Jira.
There are the paid version and the free version that you can use 300 free rule executions per calendar month.
- Automation for Jira
- Automation for Jira - Cloud Lite

The example below I created based on your request and it works:

Regards,
Angélica