Hello,
For a long time we had the user directory syncing to an external OVD (oracle virtual directory) without incident. Lately, the sync has been failing, which results in users not being able to log in, new users not able to be aded to groups, etc.
Our config didn't change, no settings were changed on OVD and no one seems to know why the sync fails.
Here is the error from the logs. Thoughts? This is driving me bananas.
2015-12-02 16:59:45,227 WARN [http-nio-127.0.0.101-8090-exec-25] [org.springframework.beans.TypeConverterDelegate] findDefaultEditor PropertyEditor [com.sun.beans.editors.EnumEditor] found through deprecated global PropertyEditorManager fallback - consider using a more isolated form of registration, e.g. on the BeanWrapper/BeanFactory!
-- referer: https://confluence.umassonline.net/plugins/servlet/embedded-crowd/configure/ldap/?directoryId=101089281&xsrfTokenValue=e6d67d8cf5ea2caab9ee1407ae13ead594033190&xsrfTokenName=atl_token | url: /plugins/servlet/embedded-crowd/configure/ldap/ | userName: cfadmin
2015-12-02 16:59:45,233 INFO [http-nio-127.0.0.101-8090-exec-25] [crowd.embedded.admin.ConfigurationController] doInTransaction User directory updated: [ UMPO LDAP ], type: [ CONNECTOR ]
2015-12-02 16:59:50,243 INFO [scheduler_Worker-4] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache INCREMENTAL synchronisation for directory [ 101089281 ] starting
2015-12-02 16:59:50,244 INFO [scheduler_Worker-4] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache Attempting INCREMENTAL synchronisation for directory [ 101089281 ]
2015-12-02 16:59:50,244 INFO [scheduler_Worker-4] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache Incremental synchronisation for directory [ 101089281 ] was not completed, falling back to a full synchronisation
2015-12-02 16:59:50,244 INFO [scheduler_Worker-4] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache INCREMENTAL synchronisation for directory [ 101089281 ] was not successful, attempting FULL
2015-12-02 17:00:45,691 WARN [http-nio-127.0.0.101-8090-exec-1] [confluence.util.profiling.DefaultActivityMonitor] close Exceeded the threshold of 60000 ms: ActivitySnapshot{startTime=1449093585507, threadId=144, threadName='http-nio-127.0.0.101-8090-exec-1', userId='cfadmin', type='web-request', summary='/plugins/servlet/embedded-crowd/directories/troubleshoot?directoryId=101089281&forceTest=true&xsrfTokenValue=e6d67d8cf5ea2caab9ee1407ae13ead594033190&xsrfTokenName=atl_token'}
-- referer: https://confluence.umassonline.net/plugins/servlet/embedded-crowd/configure/ldap/?directoryId=101089281&xsrfTokenValue=e6d67d8cf5ea2caab9ee1407ae13ead594033190&xsrfTokenName=atl_token | url: /plugins/servlet/embedded-crowd/directories/troubleshoot | userName: cfadmin
2015-12-02 17:00:50,282 INFO [scheduler_Worker-4] [crowd.directory.ldap.SpringLdapTemplateWrapper] call Timed call for search with dircontext on o=umassp,dc=ucollaborate,dc=net took 60037ms
2015-12-02 17:00:50,282 INFO [scheduler_Worker-4] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache failed synchronisation complete for directory [ 101089281 ] in [ 60039ms ]
2015-12-02 17:00:50,288 ERROR [scheduler_Worker-4] [atlassian.crowd.directory.DbCachingDirectoryPoller] pollChanges Error occurred while refreshing the cache for directory [ 101089281 ].
com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.CommunicationException: sm-prd-ovd.ucollaborate.net:636; nested exception is javax.naming.CommunicationException: sm-prd-ovd.ucollaborate.net:636 [Root exception is java.net.SocketTimeoutException: Read timed out]
at com.atlassian.crowd.directory.SpringLDAPConnector.searchEntitiesWithRequestControls(SpringLDAPConnector.java:506)
at com.atlassian.crowd.directory.SpringLDAPConnector.searchEntities(SpringLDAPConnector.java:459)
at com.atlassian.crowd.directory.SpringLDAPConnector.searchUserObjects(SpringLDAPConnector.java:679)
at com.atlassian.crowd.directory.SpringLDAPConnector.searchUsers(SpringLDAPConnector.java:1076)
at com.atlassian.crowd.directory.ldap.cache.RemoteDirectoryCacheRefresher.findAllRemoteUsers(RemoteDirectoryCacheRefresher.java:55)
at com.atlassian.crowd.directory.ldap.cache.RemoteDirectoryCacheRefresher.synchroniseAllUsers(RemoteDirectoryCacheRefresher.java:90)
at com.atlassian.crowd.directory.ldap.cache.AbstractCacheRefresher.synchroniseAll(AbstractCacheRefresher.java:89)
at com.atlassian.crowd.directory.DbCachingRemoteDirectory.synchroniseCache(DbCachingRemoteDirectory.java:1122)
at com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.synchronise(DirectorySynchroniserImpl.java:76)
at com.atlassian.crowd.directory.DbCachingDirectoryPoller.pollChanges(DbCachingDirectoryPoller.java:50)
at com.atlassian.crowd.manager.directory.monitor.poller.DirectoryPollerJobRunner.runJob(DirectoryPollerJobRunner.java:93)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80)
at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32)
at org.quartz.core.JobRunShell.run(JobRunShell.java:223)
at com.atlassian.confluence.schedule.quartz.ConfluenceQuartzThreadPool.lambda$runInThread$151(ConfluenceQuartzThreadPool.java:19)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549)
Caused by: org.springframework.ldap.CommunicationException: sm-prd-ovd.ucollaborate.net:636; nested exception is javax.naming.CommunicationException: sm-prd-ovd.ucollaborate.net:636 [Root exception is java.net.SocketTimeoutException: Read timed out]
