Translation of Send Mail Action in Automation Rules with variable ${request.status} is not working i

PPI Atlassian Administrators

We have configured with Addon "Translation for JIRA Service Desk" German translations for some request status (for request status "pending" see MultiLangAutomationMail1.png).
We would like to use only one Automation Rule with a Send Mail Action for many request status, so we used variable ${request.status} in mail templates (See MultiLangAutomationMail2.png).
This does not work - request status appears in Englisch. Our workaround is to create Automation Rules for each request status (See MultiLangAutomationMail3.png).
Do you have a better solution?

 

Angélica Luz

Hi Gunnar,

I saw that you created a ticket with our support related to the same question and they are already helping, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.
Once the ticket is resolved, feel free to share the resolution here with us to help other community members that may face the same issue.

Regards,
Angélica