The new user can't login to Jira

Question

The new user tried to login to Jira. He fills login and password. Jira shows the following page:

However, the Next button doesn't work even if you changed the avatar.

The problem is reproduced on different browsers. The console is clean (no errors). Confluence works ok.

Thanks for your help!

Ekaterina Danilova_hwv3rj · Answer

Yes, it's ok. We have found the workaround by disabling the Welcome page. We still don't know what happened.

Rustege · Answer

I believe your Jira is restricted only to certain people under a particular group,

If you are the Jira System Admin / Jira Admin, navigate to the link <Jira url>/secure/admin/ApplicationAccess.jspa .

Check whether the user belongs to that particular group configured in Jira

Ekaterina Danilova_hwv3rj · Answer

I have only the following:

192.168.84.17,127.0.0.1 /login.jsp login : 'user@email.com' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.
2019-06-12 11:37:24,483 http-nio-8080-exec-43 anonymous 697x119330x1 ae4wmt 192.168.84.17,127.0.0.1 /login.jsp HttpSession [ae4wmt] destroyed for 'anonymous'
2019-06-12 11:37:24,483 http-nio-8080-exec-43 anonymous 697x119330x1 ae4wmt 192.168.84.17,127.0.0.1 /login.jsp HttpSession created [uyg6hx]
2019-06-12 11:37:24,501 http-nio-8080-exec-43 user 697x119330x1 ae4wmt 192.168.84.17,127.0.0.1 /login.jsp The user 'user' has PASSED authentication.
2019-06-12 11:41:18,188 http-nio-8080-exec-16 user 701x119902x1 uyg6hx 192.168.84.17,127.0.0.1 /secure/Logout!default.jspa HttpSession [uyg6hx] destroyed for 'user'
2019-06-12 11:41:18,188 http-nio-8080-exec-16 user 701x119902x1 uyg6hx 192.168.84.17,127.0.0.1 /secure/Logout!default.jspa HttpSession created [5p073l]
2019-06-12 11:41:18,188 http-nio-8080-exec-16 user 701x119902x1 uyg6hx 192.168.84.17,127.0.0.1 /secure/Logout!default.jspa The user 'user' has logged out.