Translation of priorities ist not working in Jira Servicedesk

PPI Atlassian Administrators

We have tried two different ways for translation of priorities in Jira Servicedesk. None is working correct.
1. See MultiLangPriority1.png (Translation directly in Jira)
2. See MultiLangPriority2.png (with Addon "Translation for JIRA Service Desk")

The screen for issue creation in German is fine (see MultiLangPriority3.png).
But after creation it looks bad (see MultiLangPriority4.png).

Angélica Luz

Hi Gunnar,

I saw that you created a ticket with our support related to the same question and they are already helping, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.
Once the ticket is resolved, feel free to share the resolution here with us to help other community members that may face the same issue.

Regards,
Angélica