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Logging work on Closed JIRA Issues in Tempo

unknown

Hello,

We are using JIRA Studio for defect tracking and Tempo for logging work. I saw a wierd behavior recently. One of the QA team members logged work on a bug that he had already closed. There was an email sent to the developer from JIRA telling him that the issue is re-opened. The subject of the email said "Work Logged" but the body said the status was reopened.

When we go to the issue in JIRA and check the history, there is no trail of the issue being re-opened. This sounds wierd to me. Can someone explain this?

Accepted answers

Sverrir Tynes [1

Tempo allows logging of work though issues are closed. If jira.issue.editable property is false in JIRA workflow the issue is re-opened. It is not written in Issue history but we will do so in the future.

Regards

Sverrir Tynes

Tempo support
http://www.tempoplugin.com/support

All comments

Penny Wyatt (On Leave to July 2021)

I can't answer for how Tempo works, but if it's doing this I'd expect it's because Closed issues in JIRA are read-only. It is odd behaviour if it's semi-silently reopening it for you, though.

unknown

Hi Guys,

Is this how the system is designed to behave? This sounds wierd and moreover, if I log work against a Resolved issue, the behavior is NOT repeated there.

unknown

Yes Penny,

That is what sounds weird to me. Even if it re-opens the issue to log work, it should actually log that in the history or otherwise don't send an email of re-opening issue as well.

Sverrir Tynes [1

unknown

Is there a way to set this property as true?

Lukas Schroeder1

Hello,

How can I prevent this?

I want to prohibit logging work against closed issues / or issues in a specific status (e.g. "Billed")

Thanks,

Lukas

William Tanner

Hi,

I know this is an old thread however, I would also like to be able to prohibit logging of time against closed jira issues, any ideas / progress on this one?

Cheers,

Bill

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