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Your email change request could not be processed because "New EMail" is already associate

bhavin_patel

I am trying to change Email Id in Jira because our organization has decided to change Email Service Provider. But amid process i have been stuck in it. I have performed below steps to change Email.

In Jira Account , from Manage Profile i have updated EMail ID. After 2- 4 hours i have received EMail on new Email to Confirm.

When I tried to confirm , It shows message like No Jira Account Associated with this eMail. So part of further actions unknowingly i create new Jira Account with new Email Id.

But Still in current Jira account it shows "Update pending verification". and When i resend Email for verification I received email like "New email is already associated with jira account".

Current Jira

Resend Email

I have already deleted newly created Jira Account.

Is there any solution to migrate my jira account from old email to new email ?

Accepted answers

Angélica Luz

Hi Bhavin,

Thank you for reaching out to Atlassian Community!
I was able to check that both of your accounts have an Atlassian account and if we go through the process for deleting an Atlassian account, it will take 14 days for the account to be deleted and free this email to be used again.
With that said, there is a workaround that we can "free" your new email and you will be able to use it.

Steps:

1 - Create a test email that you will use only once, for example, bhavin.temp@domain.com. This email must not have an Atlassian account, that's why it's important if it's a brand new email, you can create on gmail, outlook, yahoo.
2 - Go to id.atlassian.com/manage-profile/email. Remember that you need to log in using the NEW account, the one that you need to free to be used, as per the screenshot is the bpatel account.
3 - After logging in with the desired account, change the email to bhavin.temp@domain.com.
4 - Go to bhavin.temp@domain.com inbox and confirm the change.
5 - The email you need is now free to be used since is not linked to an Atlassian account.
6 - Now, go to id.atlassian.com/manage-profile/email logged with the old email, as per the screenshot is bhavin.patel and change it to the new email, bpatel account.
7 - Go to the email to confirm the change.

Please, give it a try and let us know how it goes.

Regards,
Angélica

All comments

Angélica Luz

Hi Bhavin,

Steps:

Please, give it a try and let us know how it goes.

Regards,
Angélica

bhavin_patel

Thank you Angelica for your suggestion.

Emy Paul

@Angélica Luz Hi, I have a similar problem. Personal email for Jira and work email for Trello. I need to assign my work email for Jira and Trello. Could you suggest me a solution?

Angélica Luz

Hello @Emy Paul,

Welcome to Atlassian Community!

Since you are using two different accounts, it means that both emails are linked to an Atlassian account.

Currently, it’s not possible to merge accounts, and as you are working with two different emails, if you delete the Atlassian account of your personal account, for example, everything you have done on Jira will be disassociated from the account and it will not be possible to recover that.

In this case, the best option is to ask your Jira site administrator to invite you to the site using your work email address. Depending on what you did in Jira, if you were the assignee of tickets, you can bulk edit the tickets and assign them to your new account (work email address). The same if you were a reporter. The problem will be only with comments that can’t be transferred.

Kind regards,
Angélica

Emy Paul

Hello @Angélica Luz ,

I am unable to find an option to bulk change the reporter for all issues(including the tickets in "Done" status. Could you please tell me how to do that?

Kind regards,

Emy Paul

Angélica Luz

Hi Emy,

To bulk edit issues, it’s necessary to go to Filters > Advanced issue search and filter the tickets where you are the reporter.

Then, on the top right, click on … > Bulk change.

Screen Shot 2021-06-15 at 10.48.48.png

Screen Shot 2021-06-15 at 10.41.00.png

Note that, this is a global permission so if you don’t see this option, it’s necessary to ask your Jira administrator to check on Cog icon > System > Global permissions if a group you are part of has “Make bulk changes” permission.

Regarding closed tickets, it will depend on the workflow. If there is a property that blocks edit after the ticket is closed, then it will be necessary to change that or reopen the ticket, change the reporter and then close the ticket again.

Kind regards,
Angélica

Aadesh (Eddy) ADHIKARI

Hi Angélica Luz,

I'm in the same boat now. I have a user with two different emails in one org.

I wanted to merge @domain.com.au users to @domain.io.

This user has confluence pages and jira stuff in both accounts and I wanted to merge it to@domain.io

@domain.com.au is also part of another Atlassian account so I can't delete their account

Anu idea how I can merge it ?

Thanks
Eddy

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