custom field user filter configuration

Offer Baruch

I have recently enabled service desk and added some new customer users.

once i did that my JIRA custom field also shows these users as available for selection.

so, I have configured the custom field to:

Filtering users by the following:

• Group: jira-software-users

I was sure this will solve my problem, but it didn't. what am i doing wrong?

I can still select customers on this field and the type ahead keep suggesting them to me.

Petter Gonçalves

Hello Offer,

Welcome to Atlassian community!

By default, the jira-software-users group is configured with all the users who have a valid license to access JIRA Software application.

 When you say the custom field is still displaying customers, are you meaning JIRA Service Desk customers? 

I tested in my own instance and the User filtering is properly working in the User Picker (Single User) and removing all the restricted to the portal customers from the field search. That been said, I recommend you to check the steps below:

- Double-check if the customer returning in the custom field is not added to the jira-software-users group as a valid user

- Navigate to JIRA Settings > Issues > Custom field > Find the created custom field > Click Configure

- Make sure you have clicked in the +add button once you selected the group it should be restricted to:

- Once you add the group, double check if the field is properly been restricted to the group you selected:

Let me know if this information helps.