In the user management section, the last login details are not being captured when logged in from SSO credentials.Whereas in the normal login it is working fine.Please confirm if we require to change the SAML plugin code.
Can you confirm which SAML plugin you are using? Or is this one provided by SAML IdP vendor? Or your own custom-build?
Hi @nidhi bala gupta ,
You can check the User Last Login details through the JIRA Database.
Please visit this link for additional information and query to retrieve the details.
https://confluence.atlassian.com/jirakb/retrieve-last-login-dates-for-users-from-the-database-363364638.html
Thanks,
Kiran.
The database method will show the same exact information as GUI shows. If the SSO plugin doesn't trigger the necessary events - the database won't have the timestamp updated.
Hi ED Letifov,
The plugin name is SAML 2.0 Single sign in On Jira provided by Bitium Vendor
Exactly it is not capturing the details when logged using SSO .Please help me to understand what can be the reason of this?
Hi ED and Kiran,
Thats true, we are unable to retrive the data of the user from SSO login.Please confirm if we are required to do any plugin upgrade?
Nidhi Bala Gupta
As Christian has suggested below - reach to Bitium support, it's a commercial plugin, supported by the vendor, so they should be the first point of call, not Community.
The alternative is indeed to migrate to a plugin that sets the timestamp correctly. Both us (EasySSO) and re:solution and others do it.
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