May we buy additional 2 Agent licenses for Jira Service Desk (currently we have 3 Agent licenses)? We don't need to buy another 5 lincenses, just 2 more.
Hi Małgorzata,
Welcome to Atlassian Community!I saw that you created a ticket with our customer advocates related to the same question and they are already helping with this request.If you have any other question, since it deals with the license and usually it's necessary to share private information, please talk to our customer advocates through the ticket. If you need help with Service Desk settings and features, please count on us.
Regards,Angélica
But what is the answer to the question? There is no online content that explains if/how you may add only the specific number of user licenses that you need.
Hello @Michael Peterson,
Thank you for reaching out to the Atlassian Community!
In this case, it was related to Server licenses and our Customer advocates sent a quote to them.
I can see that you have Cloud subscriptions, so please, check the documentation below that explains the price and amount of licenses seats:
For additional questions, you can reach out to our CAs on https://support.atlassian.com/contact/ > What can we help you with? > Billing, payments, and pricing > Select a topic > Product pricing. They are the best team to help you with this request.
Kind regards,Angélica
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